Return, Refund & Exchange Policy

At Brady Home Furniture, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

Most new and unused items may be returned or exchanged within 7 days of delivery or customer pickup.

To qualify for a return or exchange:

• Items must be in original condition
• Merchandise must be free from damage caused after delivery
• Original packaging is preferred whenever possible
• Proof of purchase is required

Damaged or Defective Merchandise

Please inspect your furniture carefully upon delivery.

If an item arrives damaged or defective, customers must notify Brady Home Furniture within 72 hours of delivery or pickup. Photos of the damage may be requested to help process the claim quickly.

Depending on the situation, we may offer:

• Repair service
• Replacement parts
• Product exchange
• Store credit
• Refund approval

We will work with the customer to determine the most appropriate resolution.

Exchanges

Exchanges are accepted within 2hyy days of delivery or pickup, subject to product condition and availability.

Customers may be responsible for any price differences between exchanged items.

Non-Returnable Items

The following items may not be eligible for return unless damaged or defective:

• Clearance or final sale items
• Special-order or custom-order products
• Mattresses and bedding products, if opened or used
• Items showing signs of misuse, abuse, or improper care

Return Fees

Approved returns may be subject to:

• Delivery or pickup charges
• Restocking fees of up to 15% for non-defective returns

Any applicable fees will be clearly communicated before processing the return.

Delivery Refusal Due to Fit

Customers are responsible for ensuring furniture will fit through entryways, stairways, elevators, and into the intended room.

If delivery cannot be completed because the furniture does not fit, return delivery charges and applicable restocking fees may apply.

Refund Processing

Approved refunds will be issued to the original payment method within 5–10 business days after the returned merchandise has been inspected and approved.

Contact Us

For return requests or questions, please contact us:

Phone: 563-232-1178
Email: [email protected]