- Return Policy:
Sales are Final, NO returns. And Exchanges are subject to the dealer’s approval. A minimum restocking fee of 15% of invoice total will be assessed on dealer’s approved returns, exchanges, or cancellations.
Once your merchandise arrives at our warehouse, we will call you to set up a delivery appointment. Most truck delivery companies offer appointment windows (usually 2-4 hours) between 5:00 pm and 9:00pm, Monday through Friday. And 10:00 am to 9:00 pm Saturday and Sunday.
Please make sure that you inspect the furniture at the time of delivery. If the furniture has any damage, or if there is any reason you are concerned with its packaging or delivery, please write, "Product Damaged" clearly on the sheet the delivery agent asks you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem, and your order will be fulfilled as soon as possible.
Assembly and Delivery - Delivery to: Inside your residence to the room you choose.
Service: The delivery agent will unpack the product and provide light setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other). Packaging: The delivery agent will remove and dispose all packaging.
*In all cases the delivery agent will not hook up any electrical or component wires.
Customer’s assumes all risks associated with transportations of all merchandise that is picked up.
Quick Fit Questions
Is your truck or trailer in a good condition, clean, it has no metal pieces that might tear the furniture?
Is your truck big enough for the furniture to fit in?
Do you have experienced people that can carry the furniture without damaging it?
Do you have ropes to keep the furniture in a steady position?
Since we have experienced delivery agents we recommend to choose our delivery services. It will guarantee the merchandise will be received in a good conditions and without any damages. And we will take full responsibility for any damages that occur on the furniture at the time you receive the items.
Please contact us for Assembly services.
When Will My Order Arrive?
Every product on our site has an estimated Order Process/Ship Time - the number of business days it takes for an item to be processed and prepared for shipment at the warehouse. For each product process/ship time varies based on many different factors. Some products are in stock and can be shipped the within 3-5 business days. Others items require a longer time (e.g. 2-4 weeks).
All shipping estimates are approximate and we always make every effort to adhere to them as closely as possible. Unfortunately, these estimates are dependent on product availability from the manufacturer as well as shipping delays en route to our facility. Therefore we cannot be held responsible for beating or exceeding originally expected delivery estimates that are caused by factors that are beyond our control.
If you would like to check status of your order, have a question regarding delivery, please e-mail us to [email protected]
When My Card Will Be Charged?
At the time of your order, we Charge the Payment on your Credit Card
Sales are Final, NO returns. And Exchanges are subject to the dealer’s approval.
Shipping Restrictions / Exceptions.
The price you see in the shopping cart is the price you pay.
Please Contact us if you live OUTSIDE ” Davenport, Bettendorf, Rock Island, Moline, East Moline”.
Make sure you know the total cost of your purchase when shopping around.
Exclusions: In some rare cases, due to shipping restrictions, we might not be able to fulfill the order. If we are not able to fulfill the order, we will notify you in 1-2 business day, and cancel order in our system.
Measuring for Delivery
Quick Fit Questions
Can our delivery truck fit down your road?
Will the furniture fit through all doorways?
Will your hallway size allow our team to fit through with product?
Will the furniture fit up your stairway?
Is your room ready for the product?
Will the furniture fit into the room?
Is the Side walk clean for our delivery agents. “snow, etc “
For apartment buildings or homes with elevators, it is important to measure the elevator interior height, elevator opening and opposite wall distance.
If delivery is refused because the purchased item(s) cannot fit into the home or room(s) by the delivery agents, the customer is responsible for any/all return costs in accordance with our return policy.
If, after numerous attempts are made by BradyHomeFurniture to contact a customer, we are unable to reach them, we reserve the right to recall all merchandise and it will be treated as a return. Refund will be issued minus all shipping and handling costs that are incurred by BradyHomeFurniture. A restocking fee of up to 15% of the purchase price may also apply. The same applies if a customer is not available to accept a delivery at a previously arranged time after an appointment had been scheduled and the delivery cannot be completed. No additional fees will be charged without notifying the customer and obtaining prior approval. It is vital that any damages that are visible at the time of delivery are noted on the delivery slip at the time of delivery and are accompanied by the customer’s signature. If the boxes containing the items appear damaged please mark this very clearly on the delivery slip. If you have ordered for the items to be assembled and have noticed any damages during the assembly process, please make sure to note this clearly while signing the assembly service paperwork. In the event that an item arrives damaged or defective
What if I have additional questions or comments?
If you have any questions, please contact us @ 563-424-5821. We will answer any questions and looking forward to hear any feedback you have. If you have suggestions, please contact us and let us know how we could improve!